Amazon sellers and shared product pages
Seller accounts, ASINs and payouts may be affected at the same time. We review the specific action and your documents, including IP complaints and subsequent changes to product pages.
Learn moreFor retailers, brands & shop owners
Online shops & e-commerce.
Legal support for your retail business.
Online retail goes beyond terms and conditions and checkout. Businesses selling through Amazon, eBay or Shopify and accepting payments via PayPal depend on account access, visible listings and available sales proceeds. We support store setup and represent merchants in disputes with platforms and competitors.
Discuss your matterOnline shops & e-commerce
From your practice.
For your everyday life.
We connect the legal issues that belong together in your sector. The starting point is your specific project or concern.
Selling on eBay and VeRO reports
An IP complaint, a suspended seller account and withheld payments require different assessments. We identify the responsible parties and the legal options involving eBay or the reporting party.
Learn moreShopify and your own store
We distinguish store access, disputed content and Shopify Payments. Alongside resolving active restrictions, we assist with contractual and legal questions arising from the ongoing operation of your store.
Learn morePayPal and access to sales proceeds
Reserves and account restrictions can affect your cash flow. We review the reasons given, the payment overview and the terms before agreeing with you on appropriate steps relating to payouts or account use.
Learn moreStore, checkout and contractual terms
Within the agreed scope, we review product information, the ordering process, customer information and terms and conditions. We take account of target markets and particular offerings such as digital products or subscriptions.
Learn moreAdvertising, IP rights and competitors
Protecting your own content and defending against unfounded allegations go hand in hand. We review product advertising, the use of trademarks and images, and specific cease-and-desist demands or obstruction by competitors.
Learn moreSpecific enquiries
Is this the right service for you?
For online retailers, brands and store operators
We sell on several platforms. Can you review the disputes together?
For each sales channel, we identify the affected company, the action taken and its financial consequences. This allows platform disputes, competitor reports and payment issues to be assessed separately and the response coordinated.
Tell us about your online retail matterA competitor is copying our content or reporting our listings. Can you help in both situations?
We review rights in the trademark, images and text, as well as the specific report. Depending on the findings, the matter may involve responding to an unfounded complaint or taking action against an infringement of your own rights.
Tell us about your online retail matterTo prepare
That helps us
understand your matter.
First, briefly describe your concern. We will coordinate the submission of further documents with you.
- Store URL, marketplace profiles and the affected company
- Product pages, documents evidencing rights and proof of provenance
- Platform messages, appeals and a precise timeline
- Contracts, statements and known payment due dates
That's how we work together.
We agree on the assignment, the legal contact and the remuneration before processing.
01
Inquiry
They describe the facts, the parties involved and known deadlines.
02
Acceptance of your matter
We agree on performance and compensation and name your contact person.
03
Case handling
The responsible lawyer will check your documents and coordinate the procedure with you.
Good to know
your questions.
Can you coordinate disputes across several platforms?
Yes. We distinguish the actions taken and the parties involved on each sales channel and coordinate the response. A store suspension, an IP complaint and a payment claim remain separate issues for legal assessment.
Can you review a store that is not currently suspended?
Yes. Legal notices and terms, checkout, advertising and service provider contracts can form part of an agreed review. A review of terms and conditions alone does not automatically cover every process and product.
How do I make an enquiry?
Use the contact form to tell us about the platform, the action affecting you and your objective. Include important dates and the documents you have. Engagement, fees and any responsibility for deadlines will then be expressly agreed.
DR. SARAFI Rechtsanwälte
Your concern: Online shops & e-commerce
Briefly describe your case and known deadlines. We clarify the takeover, the scope of services and the remuneration.