For private individuals with contract disputes
Review claims from purchases, contracts, and subscriptions.
The goods do not arrive, a service falls short of the agreement or the provider suddenly demands more money. After an individual acceptance agreement, we will check which legal issues your contract raises and what scope of advice suits your concerns.
Discuss your matterAdvice & representation
Whether a claim is justified or whether a contract can be rescinded depends on the agreement and the course of the process. We therefore look at the complete contract documents, the ordering process, payments made and previous complaints. The economic scope of the dispute is also part of the decision on how to proceed. Performance and remuneration are discussed before an assignment; the request itself does not trigger any representation.
Unknown payments, a fake bank call or a refusal citing gross negligence: we examine the events, your notification and possible claims against the bank. Reimbursement and subsequent liability are assessed separately.
Legal help after phishingRent increase, operating costs, deposit or termination: Benjamin Mann will assist you with questions about your rental relationship. Commercial leases can also be individually supervised.
Learn moreIn the case of goods not delivered or alleged defects, order documents and previous communication are decisive. Describe the problem as specifically as possible and document the vendor's responses. We will clarify whether an individual audit or representation can be carried out.
For streaming services and other subscriptions, it depends on the drafting of the contract, notification and the actual expiration of the change. Vendors and individual increases are considered separately. A blanket statement that all additional amounts paid can be reclaimed would not be reliable without verification.
Review an Amazon Prime price increaseEven with services, coaching contracts or loan-related issues, classification begins with the complete documents. We will first clarify the facts and the possible assumption of a mandate. Whether withdrawal, revocation or other legal aspects are relevant is checked individually.
Specific enquiries
Individuals with contract and payment disputes
We review the contract, change notices and payment records for your case. Amazon Prime has a dedicated page for submitting documents and receiving a fee offer before giving instructions.
Submit an Amazon Prime enquiryWe review the order, payment, proof of return and previous correspondence. Tell us when you returned the goods and how the retailer responded to your enquiry.
Describe a refund disputeThe first request
First, briefly describe the facts. We will coordinate with you how to submit further documents.
Working with us
Before the assignment, we agree on the scope of services and remuneration. When taking over, we will name your legal contact person.
They describe the facts, the parties involved and known deadlines.
We agree on performance and compensation and name your contact person.
The responsible lawyer will check your documents and coordinate the procedure with you.
Consumer law
There is no general answer to that. Decisive factors include the specific contract basis, the provider's notification and the further process. We will first clarify whether we can review your case individually.
Describe your concern and amount. Whether an assignment appears useful also depends on the expected effort and costs. The possible takeover and remuneration are clarified before a mandate.
The complete contract, information on the conclusion, payment documents and a timeline. Add which services were provided, what you complained about and how the provider reacted to them.
SARAFI.CONSUMER LAW
The air conditioning was supposed to work, but fails shortly after purchase. Why a general exclusion of liability does not erase every agreed feature, and what evidence matters.
The courier points to your chosen drop-off location, but your order is missing. Why notification also matters and which records help resolve the issue with the shop and courier.
After a cancellation, you want to travel several months later. When rebooking without a surcharge is possible, and why available seats, comparable conditions and your previous choice matter.
The first bill after a free trial can come as a surprise. Whether a new right of withdrawal arises depends crucially on the cost information provided when ordering. What the CJEU decided and which documents help.
SARAFI.CONSUMER LAW
Briefly describe your case and known deadlines. We clarify the takeover, the scope of services and the remuneration.
English translation of our German website. Statutory references concern German or EU law. The German original remains available through the language selector.