Tenancy law
Rent increase, operating costs, deposit or termination: Benjamin Mann will assist you with questions about your rental relationship. Commercial leases can also be individually supervised.
Learn moreFor private individuals with contract disputes
Consumer law.
Review claims from purchases, contracts, and subscriptions.
The goods do not arrive, a service falls short of the agreement or the provider suddenly demands more money. After an individual acceptance agreement, we will check which legal issues your contract raises and what scope of advice suits your concerns.
Discuss your matterAdvice & representation
Consumer law
in practice.
Whether a claim is justified or whether a contract can be rescinded depends on the agreement and the course of the process. We therefore look at the complete contract documents, the ordering process, payments made and previous complaints. The economic scope of the dispute is also part of the decision on how to proceed. Performance and remuneration are discussed before an assignment; the request itself does not trigger any representation.
Sales contracts and defective services
In the case of goods not delivered or alleged defects, order documents and previous communication are decisive. Describe the problem as specifically as possible and document the vendor's responses. We will clarify whether an individual audit or representation can be carried out.
Subscriptions and price increases
For streaming services and other subscriptions, it depends on the drafting of the contract, notification and the actual expiration of the change. Vendors and individual increases are considered separately. A blanket statement that all additional amounts paid can be reclaimed would not be reliable without verification.
Rescission and disputed claims
Even with services, coaching contracts or loan-related issues, classification begins with the complete documents. We will first clarify the facts and the possible assumption of a mandate. Whether withdrawal, revocation or other legal aspects are relevant is checked individually.
The first request
These documents
help with the exam.
First, briefly describe the facts. We will coordinate with you how to submit further documents.
- Contract, Order and Applicable Terms
- Invoices and payment certificates
- Notifications of changes or complaints
- Full communication with the provider
Working with us
From the request
to the mandate.
Before the assignment, we agree on the scope of services and remuneration. When taking over, we will name your legal contact person.
01
inquiry
They describe the facts, the parties involved and known deadlines.
02
Acceptance of your matter
We agree on performance and compensation and name your contact person.
03
machining
The responsible lawyer will check your documents and coordinate the procedure with you.
Consumer law
Questions & answers.
Can I claim money back after every subscription price increase?
There is no general answer to that. Decisive factors include the specific contract basis, the provider's notification and the further process. We will first clarify whether we can review your case individually.
Do you also handle disputes involving small claims?
Describe your concern and amount. Whether an assignment appears useful also depends on the expected effort and costs. The possible takeover and remuneration are clarified before a mandate.
What do you need if you want a rescission?
The complete contract, information on the conclusion, payment documents and a timeline. Add which services were provided, what you complained about and how the provider reacted to them.
SARAFI.CONSUMER LAW
Knowledge from the specialist sector.
Cancellation button is missing: Can you cancel your subscription immediately?
No cancellation button, an endless click path or just a reservation? When you can cancel without notice and what evidence you should secure.
Phishing: when must a bank refund stolen money under German law?
Money missing after phishing or a fake bank call? Why a TAN does not prove everything, which deadlines apply and which documents support a refund claim.
Online coaching: can missing ZFU approval entitle you to a refund?
Booked an expensive coaching course? When Germany’s FernUSG may permit a refund, how live calls are assessed and why the contract matters more than the course label.
Returns sent, money is missing: What you can demand from the online shop
The package is back, no refund has been received. What is the deadline, which evidence helps and why a voucher does not simply replace the repayment.
SARAFI.CONSUMER LAW
Your concern: Consumer law
Briefly describe your case and known deadlines. We clarify the takeover, the scope of services and the remuneration.