PayPal · Business account · Funds
Distinguishing account restrictions from payment claims.
Is PayPal restricting your business account, requesting documents or withholding sales proceeds? We review the grounds for the restriction, reserves and payouts. We distinguish the wish to continue using the account from a claim for payment of existing funds.
Discuss your matterAdvice & representation
A reserve on ongoing sales, a hold on an individual payment and a permanent account limitation are different measures. A sound approach requires the wording of the notice, the payment overview and the agreed terms. A blanket reference to 180 days does not resolve every case.
We check which documents were requested, which you submitted and the basis on which PayPal restricted the account. Identity, business model, transaction patterns and specific buyer cases can raise different questions.
We distinguish ongoing reserves, individual payment holds and offsets. The reserve schedule and transaction history establish the amounts actually affected. The displayed balance is not necessarily due in full immediately.
Continued use of the account and settlement following termination are assessed separately. We identify the responsible contracting party, applicable terms, due dates and possible steps out of court or in court.
Frustration over a restriction or a particular account balance is not enough on its own for interim court proceedings. We need specific information about liabilities falling due, available funds and alternatives. Earlier decisions in individual cases are not a promise that every balance will be released.
Tell us about funds withheld by PayPalSpecific enquiries
For companies, self-employed professionals and online retailers with a PayPal business account
We review the reasons given, the agreed terms and the composition of the balance. Continuing to use the account and obtaining a payout may be different legal objectives.
Tell us about your online retail matterWe distinguish rolling reserves, minimum reserves and individual payment holds. The reserve schedule, transaction reports and correspondence with PayPal form the basis of the review.
Tell us about your online retail matterThe first request
First, briefly describe the facts. We will coordinate with you how to submit further documents.
Working with us
Before the assignment, we agree on the scope of services and remuneration. When taking over, we will name your legal contact person.
They describe the facts, the parties involved and known deadlines.
We agree on performance and compensation and name your contact person.
The responsible lawyer will check your documents and coordinate the procedure with you.
PayPal for merchants
A general assurance would be inaccurate. We review the agreed terms, the specific hold and any outstanding risks. A contractual clause must itself be assessed legally; its inclusion in the terms does not automatically make it enforceable.
The amount alone does not decide this. The claim and particular urgency must be substantiated. The impact on your business, available funds and the time that has already elapsed may be important.
This page is for merchants and business accounts. For personal purchases and refunds, please use our consumer law section.
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Briefly describe your case and known deadlines. We clarify the takeover, the scope of services and the remuneration.
English translation of our German website. Statutory references concern German or EU law. The German original remains available through the language selector.