Shopify · Store operation · Payments
The cause determines whom to approach.
Is your store unavailable, are you facing a copyright complaint, or have Shopify Payments payouts been paused? We advise store operators on disputes with Shopify and unfounded IP reports. We also take action against copied stores and misuse of your trademark.
Discuss your matterAdvice & representation
Store access, content and payment processing are separate matters. Even if a store is reopened, restrictions on Shopify Payments may remain. A separately connected PayPal account requires a further, separate assessment.
We examine the closure notice, alleged breaches, documents requested and previous appeals. How the store was actually used and the identity of the contracting party provide the basis for a reasoned response.
We examine rights in product images, text, trademarks and listings. A content complaint requires different evidence from a question about a business’s identity. If a report is unfounded, action against the reporting party may be appropriate alongside a response to the platform.
IP allegations and your own contentIf payouts are missing, we review Payments notices, transaction reports and reserve terms. Your particular contract determines which company or payment service is involved. Reopening the store alone does not resolve a payment dispute.
Our published case report documents the out-of-court removal of a fake store hosted on Shopify following our action. This was an IP dispute concerning another party’s store, not the reinstatement of a merchant account or a court judgment. That particular outcome does not replace an assessment of your case.
Our case report on the removal of the fake storeEven without an active suspension, we advise on store terms, the ordering process and contracts with agencies or service providers. Businesses selling on several platforms should consider legal requirements and contractual dependencies together.
Legal support for your online shopSpecific enquiries
For Shopify store operators, brands and online retailers
We review the notice, the disputed content and your rights in products, images or trademarks. For an appeal, we organise the relevant evidence and the history of the matter.
Tell us about your online retail matterA payment restriction is a different matter from store closure. We review payment terms, payout reports and the evidence requested, and identify the responsible contracting party.
Tell us about your online retail matterThe first request
First, briefly describe the facts. We will coordinate with you how to submit further documents.
Working with us
Before the assignment, we agree on the scope of services and remuneration. When taking over, we will name your legal contact person.
They describe the facts, the parties involved and known deadlines.
We agree on performance and compensation and name your contact person.
The responsible lawyer will check your documents and coordinate the procedure with you.
Shopify merchants
No. Similar legal questions may provide guidance, but they do not replace a review of the Shopify contracts, parties and action taken. We identify such comparisons and do not claim that there is a general rule requiring Shopify to reinstate a store.
The payment restriction then requires a separate review. Store access and Payments may involve different reviews and appeal procedures. If another payment provider is involved, its contractual terms must also be considered.
No. The DMCA concerns US copyright procedures. Before submitting a counter-notice, the type of complaint, the rights involved and the legal declarations must be reviewed. Trademark claims and payment restrictions involve different requirements.
SARAFI.E-COMMERCE
An unfounded rights complaint can affect content or the store. What a copyright-strike judgment means for the assessment, and why Shopify Payments must be considered separately.
Genuine goods reported as counterfeit? Court decisions show possible claims against the complainant. ASIN disputes, selling restrictions and damages require separate assessment.
Account restricted, a reserve imposed or funds withheld? What sellers need to distinguish, and why interim relief requires more than a blocked balance.
A removed listing, a VeRO report and a suspended seller account require different responses. A judgment shows why waiting can undermine urgent court relief.
SARAFI.E-COMMERCE
Briefly describe your case and known deadlines. We clarify the takeover, the scope of services and the remuneration.
English translation of our German website. Statutory references concern German or EU law. The German original remains available through the language selector.