For online retailers, brands and store operators
Your business. Your contracts. Your access to the market.
Amazon removes a listing, eBay restricts a seller account or a payment provider withholds sales proceeds: we advise online merchants in disputes with platforms and competitors. Our work also covers Shopify stores, PayPal business accounts and the legal framework for your own online shop.
Discuss your matterAdvice & representation
We first identify the nature of the dispute: does it concern the platform contract, a complaint alleging an infringement or the payout of sales proceeds already earned? Different measures may involve different contracting entities and evidence. We agree the scope of review, approach and fees with you.
We review account suspensions, individual suspended listings and withheld sales proceeds. Where complaints concern trademarks, product images or alleged counterfeits, we also examine the shared product page and potential claims against the complainant.
Legal support for Amazon sellersA listing removed following a VeRO complaint is a different measure from a complete account suspension. We assess the allegation, affected listings and previous appeals, and review payment issues separately.
Review your dispute as an eBay sellerFor Shopify, we distinguish store access, content complaints and Shopify Payments restrictions. Connected payment providers may also be separate contracting parties. This distinction determines the next steps.
Support with Shopify issuesWe review restricted business accounts, reserves and withheld payments. Continuing to use an account and obtaining a payout are different objectives. The composition of the balance and the grounds for withholding it are central to the review.
Review a PayPal restriction and held fundsWithin the agreed scope, we review checkout processes, customer information, contract terms and advertising. Products, target customers, markets and recurring services determine the review. Contracts with service providers can involve both e-commerce and IT law.
IT contracts and digital servicesWe examine rights in trademarks, images and text, as well as potentially unlawful interference by competitors. An unfounded platform report, a valid IP complaint and an incorrect product listing each require their own assessment.
Assess unfair competition disputesSpecific enquiries
For online merchants, brands, manufacturers and shop owners
We distinguish seller accounts, individual listings, IP complaints and payment processing. Our pages on Amazon, eBay, Shopify and PayPal explain the relevant documents and the types of review available.
Tell us about your online retail matterWe agree the scope of the review based on your products, target markets and ordering process. This may include legal notices and terms, advertising, customer information and contracts with service providers.
Tell us about your online retail matterThe first request
First, briefly describe the facts. We will coordinate with you how to submit further documents.
Working with us
Before the assignment, we agree on the scope of services and remuneration. When taking over, we will name your legal contact person.
They describe the facts, the parties involved and known deadlines.
We agree on performance and compensation and name your contact person.
The responsible lawyer will check your documents and coordinate the procedure with you.
E-Commerce Law
Both may be possible. We establish who initiated each measure and what you want to achieve. Restoring a listing, stopping an unfounded complaint and pursuing payment are separate matters for review.
Yes. An accessible test version, product information and details of your target markets are helpful. We agree whether the review covers areas such as checkout, terms and conditions, advertising, subscriptions or service provider contracts.
First describe the platform, the measure taken and your objective. The scope of services and fees are agreed individually. An enquiry does not itself trigger legal action, acceptance of a mandate or responsibility for meeting deadlines.
These pages are for merchants. For personal orders, subscriptions and refunds, our consumer law section is the appropriate starting point.
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Genuine goods reported as counterfeit? Court decisions show possible claims against the complainant. ASIN disputes, selling restrictions and damages require separate assessment.
Account restricted, a reserve imposed or funds withheld? What sellers need to distinguish, and why interim relief requires more than a blocked balance.
A removed listing, a VeRO report and a suspended seller account require different responses. A judgment shows why waiting can undermine urgent court relief.
An unfounded rights complaint can affect content or the store. What a copyright-strike judgment means for the assessment, and why Shopify Payments must be considered separately.
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Briefly describe your case and known deadlines. We clarify the takeover, the scope of services and the remuneration.
English translation of our German website. Statutory references concern German or EU law. The German original remains available through the language selector.