For individuals, creators, agencies and companies
Your access. Your reach. your rights.
Instagram, Twitch, TikTok or YouTube: we support individuals, creators and businesses with hacked accounts and platform suspensions. We assess your rights and represent you in dealings with the platform once we have accepted your engagement. Describe your case online and upload your documents securely.
Submit an account caseYour point of contact: Account Help
Attorney-at-law · Founder & Managing Director
Dr. Nik Sarafi represents creators, streamers and other parties involved in press and speech law disputes. Other focal areas include media and gaming law as well as digital business models. He is responsible for the direction of the law firm.
To the team profileAdvice & representation
An account can be an audience, customer contact and basis of business at the same time. We review the specific intervention, the justification of the platform, the basis of the contract and possible legal steps. From regular user functions to commercial advertising accounts.
Lost profile access, a suspension after a hack or an affected business account: our Instagram page explains the differences and leads directly to the appropriate enquiry.
Legal support for InstagramWe assess Twitch suspensions in light of the full stream context and any appeal already submitted. An account takeover, a streaming ban and a monetisation decision need to be considered separately.
Have your Twitch suspension or hack assessedA profile suspension differs from a LIVE restriction or ineligibility for recommendation. You can also request legal support for a hacked TikTok account.
Help with TikTok account suspensions and hacksAfter a hack, Google Account recovery and any channel termination need to be considered together. Copyright allegations and monetisation raise separate questions.
Have a lawyer assess your YouTube channel caseFirst secure the linked email account and use the official recovery channels. We assess account ownership, documented attempts to obtain support and further legal steps. The firm does not bypass access security or replace a technical recovery service.
Describe your lost account accessTemporary suspension, permanent deactivation, or termination: We are reviewing the decision and your options to take action against the platform.
Learn moreRestricted recommendations, searchability, or visibility must be specifically substantiated. Decreasing figures alone do not prove illegal intervention. We look at messages, features, and history.
Learn moreA suspended business account can hit ongoing campaigns. We check account allocation, stated reasons and the specific advertising contract. Payment or identity issues must be differentiated from content-related blocks.
Learn moreDeleted videos, blocked live streams, restricted messages, or stopped monetization: The decisive factor is which performance is affected and what the platform bases its action on.
Learn moreAfter taking on the mandate, we will review a well-founded complaint and legal correspondence. Whether legal measures are reasonable and possible is assessed and agreed separately. Not every suspension is illegal.
Specific enquiries
Individuals, creators, agencies and businesses
We review account ownership, the suspension notice and previous correspondence. We distinguish payment or identity verification issues from objections to advertisements and assess possible next steps.
Submit an advertising account suspensionWe examine specific changes to functionality, platform notices and the timeline. For content-related restrictions, our assessment includes freedom of expression under Article 5(1) of the German Basic Law and its limits in the relevant platform context.
Describe a reach restrictionPublicly documented
Our public reports on the 2024 proceedings
We represented Azet in challenging a permanent Instagram suspension. Our LinkedIn case report at the time recorded over 1.4 million followers. After the initial reinstatement, before the court order, substantial reach restrictions remained. According to our firm’s report, Munich Regional Court I prohibited the deletion, suspension or restriction of the account by order of 7 March 2024. The value in dispute was EUR 100,000. These details describe the interim proceedings at that time, not a current follower count or a final judgment on the merits.
Read the Azet Instagram case reportOur archived case report dated 30 January 2024
Our firm archive documents our representation of KuchenTV in challenging a Twitch suspension and the proceedings before the Regional Court of Braunschweig at the time. The case report dated 30 January 2024 describes the status of those interim proceedings at that point. It does not state the current procedural position or predict the outcome of other account suspension cases.
Read the archived Twitch case reportThe reports concern the proceedings identified and their status at the time. Outcomes cannot be applied to other cases without examining the circumstances.
The first request
Describe the facts in the online case study. You can upload screenshots, blocking messages and correspondence directly there in a protected manner.
Working with us
Before the assignment, we agree on the scope of services and remuneration. When taking over, we will name your legal contact person.
They describe the facts, the parties involved and known deadlines.
We agree on performance and compensation and name your contact person.
The responsible lawyer will check your documents and coordinate the procedure with you.
Account Help
You can submit cases about Instagram, Facebook, TikTok, Twitch, YouTube, LinkedIn, X, Kick, WhatsApp, and more services. The legal options depend on the specific service, contract and intervention. No lump sum unlocking is promised.
You can submit your case with documents directly online for possible assignment. After inspection, you will receive feedback on the scope of services and fees. Lawyer processing only begins when the assignment has been agreed and expressly accepted by the law firm. The free request is not yet an accepted mandate.
Case recording and uploading are free of charge. Legal examination and representation are agreed on an individual basis. You will receive clarity about the scope and fee before processing for a fee. Court costs or further procedural costs may be discussed separately.
No Range may decrease for various reasons. For a legal assessment, we need as concrete evidence as possible of a restriction and the complete context. There is no blanket entitlement to a specific number of views.
Save messages and receipts promptly. Particularly in the case of ongoing campaigns or possible urgent judicial measures, the urgency should be examined at an early stage. There is no one-month period applicable to all platforms and courts. The online request does not meet a deadline.
The DSA may provide for reasons and complaints for certain platform decisions. Which duties apply depends on the service and the decision. An official complaint does not automatically result in an account being unblocked; the German Digital Services Coordinator cannot activate an account himself.
No Don't submit passwords, two-factor codes, session cookies, or recovery keys. Public profile information, platform messages, and screenshots are sufficient for case taking.
SARAFI.ACCOUNT HELP
SARAFI.ACCOUNT HELP
Briefly describe your case and known deadlines. We clarify the takeover, the scope of services and the remuneration.
English translation of our German website. Statutory references concern German or EU law. The German original remains available through the language selector.