Amazon · Seller Central · Merchant law
Review the seller account, listing and payment separately.
Seller account deactivated, ASIN suspended or sales proceeds withheld? We advise and represent Amazon sellers in disputes with the platform and over unfounded reports by competitors. The specific measure, your evidence and your business objective are our starting points.
Discuss your matterAdvice & representation
Amazon sellers often share a product detail page. Sellers joining an existing listing must therefore distinguish the actual goods, the ASIN and the information on that page. A dispute about product matching is not in itself proof of counterfeiting. Equally, genuine goods do not make every product match or use of images lawful.
We review the complete suspension notice, requests for evidence and previous submissions. Whether the issue is identity verification, an alleged policy breach or repeated complaints, a substantiated response must address the actual grounds for the suspension.
Review a seller account suspensionFor trademark, copyright or counterfeiting allegations, we examine the specific IP right and the content of the report. The supply chain, product images and earlier versions of the detail page can be crucial. Our work includes action against abusive reports.
Assess a suspended ASIN and the complaintReinstating an account does not automatically release payments. We distinguish reserves, pending transactions and disputed holds, and use the documents to identify the relevant contracting entity.
Review seller funds and payoutsA suspension can affect revenue, storage costs and supply relationships. Potential claims require specific evidence of causation and loss. Where there is particular urgency, we also assess interim court relief. Neither reinstatement nor damages are guaranteed.
Describe your Amazon disputeSpecific enquiries
For Amazon sellers, brand owners, manufacturers and resellers
We review the suspension notice, previous appeals and the evidence requested. We use this to develop the appropriate response to Amazon and, where urgency can be substantiated, also assess court action.
Tell us about your online retail matterWe compare the product, the supply chain and the IP right asserted. Action concerning the report and the reporting party may require a different engagement from seeking reinstatement of the listing by Amazon.
Tell us about your online retail matterThe first request
First, briefly describe the facts. We will coordinate with you how to submit further documents.
Working with us
Before the assignment, we agree on the scope of services and remuneration. When taking over, we will name your legal contact person.
They describe the facts, the parties involved and known deadlines.
We agree on performance and compensation and name your contact person.
The responsible lawyer will check your documents and coordinate the procedure with you.
Amazon sellers
No. Amazon uses shared product detail pages. Relevant questions include whether your goods actually match the described product and which rights are affected. An ASIN created by another seller is neither a blanket ban on selling nor permission to sell any goods under it.
We review the steps already taken and the applicable complaint procedures. Where deadlines are running and losses are significant, legal assessment should not be delayed by endless identical support requests. The steps required depend on the case.
No. DR. SARAFI Rechtsanwälte is an independent law firm. We assess and represent your legal interests under the agreed engagement.
SARAFI.E-COMMERCE
Genuine goods reported as counterfeit? Court decisions show possible claims against the complainant. ASIN disputes, selling restrictions and damages require separate assessment.
Account restricted, a reserve imposed or funds withheld? What sellers need to distinguish, and why interim relief requires more than a blocked balance.
A removed listing, a VeRO report and a suspended seller account require different responses. A judgment shows why waiting can undermine urgent court relief.
An unfounded rights complaint can affect content or the store. What a copyright-strike judgment means for the assessment, and why Shopify Payments must be considered separately.
SARAFI.E-COMMERCE
Briefly describe your case and known deadlines. We clarify the takeover, the scope of services and the remuneration.
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