Establishing a clear breakdown of the balance
We compare transactions, statements, refunds and reserves. This helps establish the amount actually in dispute, how long it has been withheld and the reasons communicated for doing so.
Amazon · Sales proceeds · Cash flow
Amazon withholding your funds? Review of sales proceeds and reserves.
Which sales proceeds remain unpaid, and why?
Is Amazon failing to pay out sales proceeds or withholding funds after an account suspension? We review the statements, the reasons given and the underlying agreements. Our aim is to establish a sound approach to the specific outstanding amounts.
Discuss your matterAdvice & representation
Amazon balances and payouts
in practice.
Payout cycles, reserves, refunds, offsets and permanent withholding are different matters. The balance displayed in an account is not necessarily due in full. Equally, a general reference to risk does not establish that withholding any amount for any length of time is justified.
Identifying the contracting party and payment terms
Marketplace operation and payment processing may involve different companies. We use your contractual documents and notices to assess which entity the payment claim should be directed against and which terms apply.
Pursuing payment out of court and in court
After reviewing the legal basis, we can present a quantified claim and its supporting grounds to the relevant company. If that is insufficient, the costs, jurisdiction and requirements for court proceedings are assessed separately.
Documenting an imminent cash flow shortfall
Potential interim court relief requires more than a reference to lost sales. Wages due, supplier invoices, available funds and alternative financing options must be explained with specific documents. A particular withheld balance does not guarantee access to an expedited procedure.
Specific enquiries
Is this the right service for you?
For Amazon sellers with outstanding or frozen sales proceeds
My Amazon account is active again, but payouts remain blocked.
Account reinstatement and payouts require separate review. We need payout reports, reserve notices, offsets and communications from the responsible payment service provider.
Tell us about your online retail matterThe withheld funds mean I cannot pay suppliers or wages.
We assess the claim and urgency using specific documents. Due dates, available funds, alternatives and previous responses matter when deciding how to proceed.
Tell us about your online retail matterThe first request
These documents
help us review your matter.
First, briefly describe the facts. We will coordinate with you how to submit further documents.
- Payout and transaction reports for the relevant period
- Dated notice of the reserve or withholding of funds
- Breakdown of refunds and offsets
- Contractual documents and the name of the payment service provider
- If the matter is particularly urgent: liabilities falling due and a cash flow overview
Working with us
From the request
to the mandate.
Before the assignment, we agree on the scope of services and remuneration. When taking over, we will name your legal contact person.
01
Inquiry
They describe the facts, the parties involved and known deadlines.
02
Acceptance of your matter
We agree on performance and compensation and name your contact person.
03
Case handling
The responsible lawyer will check your documents and coordinate the procedure with you.
Amazon balances and payouts
Questions & answers.
Will my funds automatically be released after a fixed number of days?
That cannot be promised in general. The applicable period and due date depend on the specific agreement, the reason for withholding funds and outstanding transactions. We assess the matter using the actual documents.
My account has been reinstated. Why are my funds still frozen?
Account access and payment processing may be subject to separate restrictions. We check whether there is a separate reserve, transaction review or payout decision.
Does this page also cover Amazon gift cards?
No. This page concerns business sales proceeds. Personal orders, gift cards and subscriptions fall within consumer law.
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Briefly describe your case and known deadlines. We clarify the takeover, the scope of services and the remuneration.