Check guest reviews
Google, booking and travel portals have different reporting procedures. We check the content, alleged stay or visit, and the available evidence.
Learn moreFor hotels, restaurants & hosts
Hotels & restaurants.
When guest reviews become a dispute
An evaluation profile combines very different experiences and expectations. We help hotels and restaurants verify specific reviews, false allegations and other illegal publications.
Discuss your matterHotels & restaurants
From your practice.
For your everyday life.
We connect the legal issues that belong together in your sector. The starting point is your specific project or concern.
Give reasons for complaints
We prepare a specific legal complaint and support the exchange with the platform. Answers and additional information provided by the author will be included in the further review.
Learn morePublic allegations
When allegations about hygiene, personnel or services are publicly disseminated, we review the statement in context and potential legal action.
Learn moreSpecific enquiries
Is this the right service for you?
Hotels, restaurants and hosts challenging specific reviews or reports
A hotel review makes allegations about a stay we cannot identify.
We compare the complete post with the details of the alleged visit and previous platform responses. The legal assessment considers freedom of expression under Article 5(1) of the German Basic Law and its limits in relation to the affected business's rights.
Submit a guest review for assessmentHygiene allegations about our restaurant are being circulated publicly.
We review the wording, context, evidence and circulation of the allegation. We consider freedom of expression under Article 5(1) of the German Basic Law and the limits protecting those affected, as well as possible steps involving the author or platform.
Review public allegations against the businessTo prepare
That helps us
understand your matter.
First, briefly describe your concern. We will coordinate the submission of further documents with you.
Open the free review check- Direct links and full screenshots
- Timing of the alleged visit
- Factual description of the disputed statements
- Previous news and portal decisions
That's how we work together.
We agree on the assignment, the legal contact and the remuneration before processing.
01
Inquiry
They describe the facts, the parties involved and known deadlines.
02
Acceptance of your matter
We agree on performance and compensation and name your contact person.
03
Case handling
The responsible lawyer will check your documents and coordinate the procedure with you.
Good to know
your questions.
Can an alleged visit be verified?
We will check with you what information is available and which evidence can be assigned. Lack of attribution alone does not replace legal review.
Are you reviewing multiple reviews together?
Several specifically named contributions may together be the subject of a contract. However, every evaluation requires its own factual basis and evaluation.
DR. SARAFI Rechtsanwälte
Your concern: Hotels & Catering
Briefly describe your case and known deadlines. We clarify the takeover, the scope of services and the remuneration.