Contact & facts
We clarify whether and which customer contact has taken place and which statements can be verified on the basis of your documents.
Legally protect your reputation
Google reviews.
Want a Google review removed? Assess the specific case.
False allegations, unknown authors or a rejected report: we assess Google reviews using the full content, the alleged contact and your documents. A low star rating alone does not establish a right to removal.
Discuss your matterFree · Without registration
Your first check.
Advice & representation
Google reviews
in practice.
You can start with our free review check and submit an enquiry. We then agree the scope and fees for an individual legal assessment, a complaint to Google and any further steps. Your enquiry alone does not create a client engagement.
Complaint with the portal
We prepare a justification based on the individual case and support the exchange with the platform. General dissatisfaction with the evaluation is not enough for this.
Next steps
If the assessment persists, we will review the response and remaining legal options, including effort and costs.
Specific enquiries
Is this the right service for you?
Businesses and self-employed professionals with Google reviews
We cannot link a Google review to any customer contact. What do you assess?
We establish what checks have been made and what the review actually alleges. Freedom of expression under Article 5(1) of the German Basic Law, its limits and the evidence available are considered together when assessing a possible complaint.
Submit a Google reviewCan I have a Google review assessed even if there was actual customer contact?
We compare the disputed passages with order records and correspondence. This forms the basis for assessing the review, a possible complaint to the platform and further steps.
Review specific statements in a reviewThe first request
These documents
help us review your matter.
First, briefly describe the facts. We will coordinate with you how to submit further documents.
- Link and full screenshot
- Date of publication and date of knowledge
- Evidence of the actual background
- Previous correspondence and reports
Working with us
From the request
to the mandate.
Before the assignment, we agree on the scope of services and remuneration. When taking over, we will name your legal contact person.
01
Inquiry
They describe the facts, the parties involved and known deadlines.
02
Acceptance of your matter
We agree on performance and compensation and name your contact person.
03
Case handling
The responsible lawyer will check your documents and coordinate the procedure with you.
Google reviews
Questions & answers.
How much does it cost to seek removal of a Google review?
Our rules-based review check and the enquiry are free. For individual legal work, we first clarify the scope and agree fees separately. Removal is not guaranteed.
Do I have to accept strong criticism?
Negative opinions may be protected by Article 5(1) of the German Basic Law. Their content, context and factual basis matter when balancing freedom of expression against personality rights. Mere dissatisfaction with criticism is not a legal reason for removal.
Can a pure star rating also be checked?
Yes Even then, a possible actual contact and the specific context must be examined in particular. The lack of textual justification alone does not result in a certain claim for deletion.
What information does the law firm need first?
Briefly describe who is affected, where the content can be found and which statements you are objecting to. We will then coordinate the submission of further documents.
SARAFI.REPUTATION
Knowledge from the specialist sector.
SARAFI.REPUTATION
Your concern: Google reviews
Briefly describe your case and known deadlines. We clarify the takeover, the scope of services and the remuneration.